Menu Prompts

Phone Messages

Menu Prompts or IVRs allow callers to connect directly to a department or staff member.

Sometimes referred to as an Interactive Voice Responses (IVR) the Menu Prompt tells callers which number to dial to connect directly to a person or department.

For example the prompt might say; "To connect with the Showroom, Press One; For After Sales Service, Press Two; For all Account enquiries, Press Three..."

IVRs help callers get a faster connection to the individual or department they are calling. Plus the self-service nature of the facility reduces staff required to direct an external call.

Your callers will also like the added privacy of being directly connected to the person or department they require without involving another staff member.

Callers who are familiar with the IVR system will save even more time by selecting the required number to dial without having to listen to the entire menu.

Being part of Media Group, the business audio specialists, we create Menu Prompts for businesses and government departments of all sizes.

Menu Prompts are provided in the appropriate file format to load into any telephone system. We deliver them online and in large organisations where various tiers are involved, individual files can be supplied to accommodate any complexity.

In multi-tiered installations callers will hear the relevant prompts as they progress through the various levels and departments. The Menu Prompt will advise the action required to arrive at the desired destination.

It's important to remember that the menu Prompts or IVRs will be heard as part of the "image" you present to your customers.They must function well and present your organisation in the best possible way.

Make sure your Menu Prompts are well written, professionally voiced and properly produced in a modern digital recording studio.

Menu Prompts or IVRs are some of the first things a person encounters when dealing with your company. Make sure the job is done properly. Don't task short cuts or scrooge on the budget.

As specialists in business audio our production you will find our prices are very reasonable.We have our own teams of writers and producers working in our own studios and our own in-house professional male and female voice artists.

Ask how we can supply you with a program of Menu Prompts to help streamline the flow of telephone calls to your company and at the same time help you present a great image to your customers.

To get more information and arrange a FREE quote click here.

Use this typical Format for Menu Prompts: "Welcome and thank you for calling (insert Company Name). Please choose from the following options. To speak to a Sales Consultant, press 1; For our Service Department, press 2; For Accounts, press 3; for all other enquiries please stay on the line and one of our friendly staff will be with you as soon as possible. To hear these choices again please press zero."